Delivery Policy

COWRIE GREETINGS
Greetings Beyond Words

DELIVERY POLICY
Effective Date: 6 October 2026
Last Updated: 6 October 2026

1. DIGITAL-ONLY SERVICE
Cowrie Greetings provides digital products and services. Unless expressly stated otherwise, there is no physical shipping or courier delivery.

2. ECARD DELIVERY
After successful processing, an Ecard may be delivered through an available digital channel.

Current intended channels:
• Email — available to customers where supported.
• WhatsApp — intended as a Premium feature when the required messaging service is enabled.
• Other channels, such as Telegram, may be introduced later.

3. FREE TRIAL DELIVERY
During the 30-day Free Trial:
• eligible Free Ecards may be sent normally without a per-send limit;
• only the Cowrie-selected Free Ecards can be used;
• one scheduled/advance delivery is allowed during the entire Free Trial.

The Free Trial selection currently consists of two Birthday designs and one Christmas/New Year offering made up of one Christmas design and one New Year design.

4. EMAIL DELIVERY
Customers must provide an accurate recipient email address.

Delivery may be affected by:
• spam or junk filtering;
• recipient mailbox limits;
• incorrect addresses;
• provider outages;
• network failures; or
• security filtering.

5. WHATSAPP DELIVERY
Where WhatsApp delivery is enabled, customers must provide an accurate WhatsApp-enabled number.

WhatsApp delivery may be restricted to Premium customers because third-party messaging services can involve provider costs or limits.

6. SCHEDULED DELIVERY
Where available, customers may select a future delivery date and time.

Customers must check:
• recipient;
• channel;
• date;
• time; and
• timezone.

A scheduled delivery may be cancelled or changed only where the system provides that functionality and before processing begins.

7. IMMEDIATE DELIVERY
Immediate delivery means Cowrie Greetings will attempt delivery after the required processing and payment checks are completed.

“Immediate” does not guarantee that a third-party email or messaging provider will place the message in the recipient's inbox or device instantly.

8. FAILED OR DELAYED DELIVERY
If delivery fails or is materially delayed, contact [email protected].

Depending on the circumstances, Cowrie Greetings may:
• correct recipient information;
• retry delivery;
• offer another available delivery method; or
• consider a refund under the Refund & Cancellation Policy.

9. INCORRECT CUSTOMER INFORMATION
Customers are responsible for information they enter.

A delivery failure caused solely by an incorrect email address, WhatsApp number, recipient or delivery date will not normally qualify for a refund, although support may assist with correction or re-delivery where practical.

10. DIGITAL IMAGES
Purchased standalone images may be supplied through an authorized download or other digital delivery mechanism after payment confirmation.

Images advertised as watermark-free are intended to be delivered without the standard Cowrie Greetings watermark.

11. DELIVERY SECURITY
High-resolution original artwork is kept in private storage and is intended to be made available only through authorized delivery or purchase mechanisms.

Website previews may use a light Cowrie Greetings watermark and technical protections intended to discourage unauthorized copying.

12. SUPPORT
Delivery problems should be reported to:
[email protected]

Include the order or transaction reference where available.

Cowrie Greetings
18 Abudu-Ottun Street, Okoko, Lagos State, Nigeria
https://cowriegreetings.com

13. CHANGES
Delivery channels and provider arrangements may change as the service develops. The current Delivery Policy will be published online.