Privacy Policy

COWRIE GREETINGS
Greetings Beyond Words

1. WHO WE ARE
Cowrie Greetings operates an international digital greeting and creative-content service.

Contact:
Cowrie Greetings
18 Abudu-Ottun Street, Okoko, Lagos State, Nigeria
Email: [email protected]
Website: https://cowriegreetings.com

For Nigerian data-protection purposes, this policy is intended to support processing in accordance with the Nigeria Data Protection Act (NDPA) and other applicable requirements. Customers outside Nigeria may also have additional rights under the laws that apply to them.

2. INFORMATION WE COLLECT
Depending on how you use the service, we may collect:
• account information such as first name, second name, email and country/nationality;
• WhatsApp number when you choose a WhatsApp-related service;
• recipient names and delivery addresses;
• Ecard messages and personalization information;
• orders, subscriptions, transaction references and entitlement information;
• scheduled delivery details;
• customer-support communications;
• technical, device, log, security and fraud-prevention information; and
• information required to comply with legal obligations.

We do not intentionally request full payment-card credentials when those details are handled by our payment provider.

3. HOW WE USE INFORMATION
We may use personal information to:
• create and manage accounts;
• provide Ecards, images and personalization;
• process payments and subscriptions;
• schedule and deliver digital products;
• provide customer support;
• prevent fraud, abuse and unauthorized access;
• maintain security and service reliability;
• communicate about transactions, accounts and important service changes;
• improve our products and services; and
• comply with legal and regulatory obligations.

4. LEGAL BASES
Where applicable, processing may rely on:
• performance of a contract or steps requested before a contract;
• consent;
• legitimate interests, such as security, fraud prevention and service improvement; and
• compliance with legal obligations.

Where consent is relied upon, you may withdraw it where applicable. Withdrawal does not necessarily affect processing already lawfully carried out.

5. PAYMENTS
Paystack is intended to be our primary payment provider and PayPal may be added later.

Payment providers process payment information according to their own privacy notices and terms. We receive transaction information needed to identify payments, provide products, manage subscriptions and handle disputes.

6. SERVICE PROVIDERS
We may use service providers for:
• hosting and infrastructure;
• database and authentication;
• private artwork storage;
• payment processing;
• email and messaging;
• security and fraud prevention;
• analytics and operational monitoring; and
• customer support.

Providers receive only information reasonably required for their service, subject to applicable agreements and safeguards.

7. INTERNATIONAL DATA PROCESSING
Because Cowrie Greetings serves customers internationally, information may be processed in countries other than the customer's country of residence.

Where required, we will use appropriate contractual, organizational or other safeguards for international transfers.

8. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, local storage and similar technologies for authentication, security, preferences, shopping-cart functionality, service operation and, where applicable, analytics.

Where legally required, we will provide appropriate notices or choices.

9. SECURITY
We use reasonable technical and organizational measures including HTTPS, access controls, authentication, private artwork storage, server-side handling of sensitive payment credentials and database security controls.

No internet service can guarantee absolute security.

10. RETENTION
We retain information only for as long as reasonably necessary for the purposes described in this policy, including account operation, delivery, transactions, disputes, fraud prevention, security, legal obligations and legitimate business records.

11. YOUR RIGHTS
Depending on applicable law, you may have rights to:
• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• object to or restrict certain processing;
• request portability where applicable;
• withdraw consent where processing relies on consent; and
• complain to a competent data-protection authority.

Requests should be sent to [email protected].

12. MARKETING
Transactional and service communications may be sent where necessary to provide the service.

Promotional communications will include an unsubscribe or equivalent mechanism where required.

13. CHILDREN
Cowrie Greetings is not intended to knowingly collect children's personal information in violation of applicable law. If we become aware of unlawful collection, we will take appropriate steps.

14. DATA BREACHES
Where a personal-data breach occurs, we will assess and respond in accordance with applicable law, including required notifications to regulators or affected individuals.

15. THIRD-PARTY LINKS
Our website may contain links to third-party services. Their privacy practices are governed by their own policies.

16. CHANGES
This Privacy Policy may be updated as the service, technology or applicable law develops. The current version will be published online.

17. CONTACT AND PRIVACY REQUESTS
Privacy enquiries and data-rights requests:
[email protected]

Cowrie Greetings
18 Abudu-Ottun Street, Okoko, Lagos State, Nigeria
https://cowriegreetings.com